SideKick is FixSpec's white-labelled, self-service certification portal designed to provide your customers with a premium service that helps them integrate faster.
By giving your customers a real-time window directly into your testing environment, SideKick allows them to quickly view and search decoded messages and receive immediate feedback on any messaging errors, all without the need to contact your support desk.
With SideKick, your customers can also prepare and guide themselves through certification using the real testing environment instead of a simulator.
FixSpec's SideKick is a premium service, offering your customers direct access to tools typically only available to internal teams (no impersonal websites here!).
Unlike home grown or commercial alternatives, SideKick requires zero additional scripting for each release - it just works.
Empower your clients with tools to troubleshoot independently and at their own pace, freeing your team to offer more proactive and high-touch support.
SideKick is designed to be white-labelled with your branding and contacts.
Your customers see their traffic in real time as they interact with your test system.
SideKick listens to your existing environment, so clients only need to make one connection.
'Play Mode' lets developers step through tests one at a time, and at their own pace.
The latest specifications are displayed in SpecServer, ensuring customers are always up to date.
SideKick is always listening, so clients can view and troubleshoot traffic whenever it suits them.
Some view self-service certification as an effective tool to onboard lower-margin or remote customers. Others see the ability for customers to troubleshoot their own traffic in real-time as a VIP service. Whatever your perspective, SideKick provides your onboarding team with extra flexibility to improve the customer experience while improving internal efficiency.LEARN MORE
Supporting a large customer base through upgrade releases is time- and resource-intensive. SideKick offers the ability for customers to understand change and re-certify directly, significantly reducing the operational effort for each release so they can run like clock-work.LEARN MORE
With internal resources at a premium, wouldn't it be great to help customers help themselves, and always be there when they really need you? By letting customers and vendors see and certify their own traffic, SideKick gives an awesome first impression and accelerates onboarding while reducing basic support inquiries.LEARN MORE